Tweet your Questions via Twitter

Twitter is becoming one of the largest and most used Q&A applications, with approximately 3 million questions being asked in the form of Tweets every month.

The questions range from tech support, product enquiries and advice.

The below infographic from Q&A service InboxQ contains a lot of information about how Twitter is being used by businesses and people to answer questions.

Apple announce iOS5 with huge feature set

Apple unveiled the latest major release of it's mobile operating system yesterday.

iOS5 is set to contain over 200 new features, many which seem to mimic features already available on the Android platform.

Key features:
Notification Centre
Alerts
iMessage (Dedicated messaging service for iOS Devices)
Newsstand


For an indepth look at iOS5 take a look at the following blog

http://www.mobilecrunch.com/2011/06/06/everything-you-need-to-know-about-ios-5/

It is expected to be available Fall 2011.

Social Media Mission Control

I was hunting the internet to try and find some statistics on how Social Media is affecting the contact centre and stumbled on this great blog entry by Jeremiah Owyang.

http://www.web-strategist.com/blog/2010/10/14/social-media-mission-control-the-contact-center-must-evolve-socialsupport/

It looks like several companies are employing people to sit infront of PC's termed Social Media Mission Control to monitor in real time details on their products or company.

Windows 8 - Previewed

Microsoft has given demonstrations of Windows 8 at separate conferences in the US (D9) and Taiwan (Computex).

The operating system has gone tile based and focuses on touch interaction. Windows 8 has been refreshed with a Windows Phone 7 (WP7) look and feel. It would seem that the Start Menu is the key area where the WP7 style has come into affect. Like the WP7 tiles are LIVE aso they keep upto date with information from the application.

Microsoft have acknowledged that the operating system is based around a new generation of touch centric hardware. They have also claimed that the operating system will run on everything from Laptops & Desktops through to tablets.

From the press conference video (found online) it would seem that the WP7 Start Menu is running as an application in the same way as the Media Centre Client. It will also be interesting to see how the WP7 interface works between touch gestures and mouse and keyboard when covering both Laptops/Desktop and Tablets.

The operating systen can only help encourage software houses and designers to design their applications for the future of touch based interaction.

There is currently no word on the release date of Windows 8, however it is expected to be available before October 2012 (according to comments in the media).